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Warranty Policy

Warranty Coverage
All Mistech Cooling products come with a 2-year warranty from the date of purchase or delivery, whichever is later. This warranty covers manufacturing defects, and failure of the product to perform to its published specifications under normal use. This warranty is provided in addition to your rights and remedies under the Australian Consumer Law (ACL) and, for New Zealand customers, the Consumer Guarantees Act 1993 (NZ).


Our Obligations
If a defect covered by this warranty arises within the two-year period, we will, at our discretion:

  • Repair the product,
  • Replace it with the same or an equivalent product, or
  • Supply replacement parts free of charge.

If the failure is a major failure under the ACL, you may instead choose a refund or replacement.

Fitting of parts: Mistech Cooling is a supply-only business. Replacement parts and products are sent to you, and you are responsible for arranging their fitting, either yourself or through your own plumber or installer. Fitting and labour costs are your responsibility, unless the ACL or NZ law requires otherwise.

Warranty Exclusions
This warranty does not apply to:

  • Consumables or normal wear items such as misting nozzles, filters, O-rings, gaskets and seals, unless they are faulty on delivery.
  • Damage or faults caused by incorrect installation, unlicensed electrical or plumbing work, misuse, neglect (including lack of maintenance), tampering, accidents, modification, or operation outside the specifications in our manuals.
  • Damage caused by poor water quality (e.g. scale, corrosion or clogging) where adequate filtration has not been used.
  • Damage from environmental factors such as vermin, weather exposure, salt spray, lightning, power surges, flood, fire or other events beyond our control.
  • Cosmetic changes (e.g. surface discolouration or tea-staining of stainless steel) that do not affect performance.
  •  Third-party components not supplied by Mistech Cooling.
  • Damage or premature wear caused by chemicals, sanitisers or other corrosive substances not approved in writing by Mistech Cooling, or used outside approved conditions.

These exclusions do not limit or replace any rights you have under the ACL or NZ law.

Conditions of Use
To maintain coverage:

  • Installation and commissioning must follow Mistech Cooling instructions and the relevant Australian or New Zealand standards.
  • All licensed work must be carried out by an appropriately licensed person.
  • Products must be operated within specified limits and protected from freezing where applicable.
  • Each pump must operate within the minimum and maximum nozzle quantities and flow-rate limits
    specified for that pump model and the nozzle size used, as set out in the Mistech Cooling product
    information or operating instructions supplied with the product, or in written specifications provided for
    your system. The number of nozzles operating at any one time must remain within the applicable range,
    including when individual zones are switched on or off. Any changes to nozzle quantity, nozzle size or
    system configuration must comply with these limits. If the applicable operating range is unclear, or
    different nozzle sizes are used together, obtain written confirmation from Mistech Cooling before
    operating the pump.
  • Clean, potable water must be supplied through at least a 5-micron pre-filter (or equivalent), and basic
    maintenance such as nozzle cleaning and filter changes must be performed.
  • Chemicals must be approved in writing by Mistech Cooling before use. An SDS and proposed dilution must be provided. Unapproved use may affect warranty coverage.

We recommend keeping simple maintenance records (dates and tasks) to help assess any claim.

How to Make a Claim

  1. Stop using the product immediately.
  2. Contact us by phone or email with your proof of purchase, a description of the issue, and photos or video showing the issue.
  3. Please do not send anything back until we confirm a return is needed. We can often diagnose and solve the issue over the phone, from your photos, or by sending a replacement part, which saves you time and return freight.
  4. If we confirm the product needs to be returned, we will give you return instructions. You are responsible for return shipping costs unless the ACL or NZ law requires otherwise.

We will assess your claim within 10 business days of receiving your claim details or, where we have asked for a return, the returned product, and complete any repair or replacement within a reasonable time. Once assessed, we will repair, replace or refund the product in line with this policy and the ACL.

This warranty applies to the original purchaser and the original installation address.

Successful Claims
The warranty on a repaired or replaced product continues from the date of delivery of the repaired or replacement product, for the remainder of the original warranty period or for 90 days, whichever is longer.

Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Warranty Policy excludes, restricts or modifies your rights under the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act 1993 (NZ). This warranty is provided in addition to those rights.

Warrantor
Kraken Concepts Pty Ltd (trading as Mistech Cooling)
ABN: 23 647 853 745
Phone: 07 4946 4702
Email: mail@mistechcooling.com.au
Website: www.mistechcooling.com.au