Privacy Policy

Last updated: August 2026

Mistech Cooling respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

Mistech Cooling is a business name of Kraken Concepts Pty Ltd (ABN 23 647 853 745), located in Queensland 4802, Australia.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, request a quote, submit an enquiry through our advertising, purchase our products or otherwise interact with Mistech Cooling.

1. Personal information we collect

The types of personal information we may collect depend on how you interact with us and may include:

your name;
telephone number;
email address;
suburb, postcode and delivery or billing address;
preferred method of contact;
business or company name, where applicable;
information about the area or application you would like to cool;
product preferences and requirements;
measurements, piping requirements and other information entered into our online Quote Estimator;
photographs, measurements, plans or other information you provide to assist us in recommending a suitable cooling or misting solution;
enquiry and correspondence details;
order, delivery and transaction information;
payment-related information; and
other information you voluntarily provide to us.

We may also collect technical and website usage information, such as device type, browser information, IP address, pages visited, interactions with our website and information collected through cookies, pixels and similar technologies.

We generally do not seek to collect sensitive personal information unless it is reasonably necessary and permitted by law.

2. How we collect personal information

We generally collect personal information directly from you when you:

contact Mistech Cooling by telephone, email or through our website;
complete the contact form on our website;
use our online Quote Estimator;
request a quote or product recommendation;
purchase or enquire about our products;
communicate with us about an order or enquiry;
submit information through a Mistech Cooling advertisement or lead form on Facebook, Instagram or another platform;
subscribe or consent to receive marketing communications; or
otherwise provide information to us.

We may also receive personal information through service providers and platforms we use to operate, advertise and market our business, including Meta platforms such as Facebook and Instagram.

3. Website forms and Quote Estimator

Our website provides forms that allow customers and prospective customers to contact us and obtain information about our products.

Our contact form may collect your name, telephone number, email address, suburb, preferred contact method and details of your enquiry.

Our Quote Estimator may collect information about your proposed misting system, including piping type and required length, together with your name, telephone number, email address and suburb.

Information submitted through these services may be used to respond to your enquiry, provide an estimate, recommend suitable products or systems and contact you about your requirements.

4. Facebook, Instagram and other advertising enquiries

Mistech Cooling may advertise through Meta platforms, including Facebook and Instagram, and through other online advertising platforms.

If you submit a lead form or enquiry through one of our advertisements, we may collect information such as your:

full name;
telephone number;
email address;
postcode;
type of area you would like to cool;
preferred cooling solution;
expected timeframe for your cooling requirements; and
answers to other questions relevant to your enquiry.

We use this information to respond to your enquiry, understand your requirements and help recommend an appropriate Mistech Cooling product or solution.

Information you provide through a third-party platform may also be handled by that platform in accordance with its own privacy policy and terms.

5. How we use personal information

We may collect, hold, use and disclose personal information for purposes including:

responding to enquiries;
contacting prospective and existing customers about their enquiries;
understanding cooling requirements;
recommending suitable misting systems, fans, products and solutions;
preparing quotes and estimates;
processing and fulfilling orders;
processing payments and issuing invoices;
arranging freight and delivery;
providing customer service, technical assistance and after-sales support;
managing customer and prospective customer relationships through our customer relationship management (CRM) system;
maintaining appropriate business, accounting and transaction records;
administering and improving our website, products and services;
analysing website and advertising performance;
measuring enquiries, conversions and marketing effectiveness;
improving and developing our advertising and marketing activities;
conducting direct marketing where we have the necessary consent or are otherwise permitted by law; and
complying with applicable legal and regulatory requirements.

We may also use personal information for another purpose where you have consented to that use or where otherwise permitted or required by law.

6. Direct marketing

Where permitted by law, Mistech Cooling may use personal information to communicate with customers and prospective customers about products, services, promotions, information and offers that may be relevant to them.

This may include communications by email, SMS, telephone or other permitted channels.

For commercial electronic messages, we will obtain consent where required by the Spam Act 2003 (Cth) and other applicable laws. Consent may be express or, where legally permitted, inferred from the circumstances.

Our commercial electronic messages will identify Mistech Cooling as the sender, include appropriate contact information and provide a clear and easy way to unsubscribe where required by law.

You may withdraw your consent or ask us to stop sending you direct marketing communications at any time by using the unsubscribe facility provided in a message or by contacting us at mail@mistechcooling.com.au.

We will action unsubscribe requests within the timeframe required by applicable Australian law.

7. Cookies, analytics and advertising technologies

Our website may use cookies, pixels, tags and similar technologies to operate the website, understand how visitors use it, measure performance and support our advertising activities.

These technologies may include services provided by:

Google Analytics;
Google Ads and associated advertising, conversion or remarketing technologies;
Meta Pixel and other Meta advertising technologies; and
other website analytics, advertising and performance services.

Depending on the services in use, these technologies may collect information about your device, browser, IP address, website activity, interactions with advertisements and how you arrived at or used our website.

Information collected through these technologies may also be handled by third-party providers in accordance with their own privacy policies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the operation or functionality of some parts of our website.

8. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business, provide products and services, fulfil orders or undertake the activities described in this Privacy Policy.

This may include disclosure to:

freight, courier and delivery providers;
payment processors, financial institutions and payment service providers;
accountants, bookkeepers and professional advisers;
website hosting, development and IT service providers;
CRM and customer management service providers;
email and communications service providers;
advertising and analytics providers, including Google and Meta;
contractors and other service providers assisting Mistech Cooling; and
government authorities, regulators or other parties where required or authorised by law.

We take reasonable steps to disclose only the information reasonably necessary for the relevant purpose.

9. Third-party service providers

Mistech Cooling uses third-party services to assist in operating our business.

Our website is provided with the assistance of Havealook, and we use Lead Monsta / Monsta Media for customer relationship management and lead management services.

We may also use services provided by organisations such as Google and Meta and payment, communications, accounting, hosting and delivery providers.

Third-party providers may collect, process or store information in accordance with their own terms and privacy policies.

10. Overseas disclosure and storage

Some of the technology platforms and service providers used by Mistech Cooling may operate, process or store information outside Australia.

This may include providers of cloud services, website services, analytics, CRM, email, payment processing, advertising and social media services.

The locations used by these providers may change and some providers operate infrastructure across multiple countries. As a result, it may not always be practicable for Mistech Cooling to specify each country in which personal information may be processed or stored.

Where applicable Australian privacy law requires us to do so, we will take reasonable steps in relation to overseas disclosure of personal information.

Mistech Cooling primarily supplies customers throughout Australia and may also supply customers in New Zealand. Where necessary to fulfil an overseas order, relevant personal information may be provided to freight, delivery or other service providers involved in completing that transaction.

11. Payment information

Customers may make payments through our website or may receive an invoice for payment.

Payments may be processed by third-party payment providers or financial institutions. Where payment information is processed directly by a third-party provider, that provider may handle the information in accordance with its own privacy and security practices.

Mistech Cooling does not intentionally retain complete payment card details where those details are processed securely by a third-party payment provider.

12. Anonymity and pseudonyms

Where practicable, you may interact with Mistech Cooling without identifying yourself or by using a pseudonym.

However, in some circumstances it may not be practical for us to provide products or services without obtaining identifying information. For example, we may require your name and contact details to prepare or follow up an enquiry or quote, process an order, accept payment, arrange delivery or provide after-sales support.

13. How we store and protect personal information

Personal information may be stored electronically through our website systems, email systems, CRM, business records and third-party service providers.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include appropriate technical, administrative and organisational security measures having regard to the nature of the information and our business.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted or stored electronically.

14. Retention of personal information

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected or for another purpose permitted by law, including managing our customer and business relationships and meeting applicable legal, taxation, accounting and record-keeping requirements.

The appropriate retention period may vary depending on the type of information and the reason it is held.

When personal information is no longer required for a permitted purpose and we are not required by law or a court or tribunal order to retain it, we will take reasonable steps to securely destroy or de-identify it.

15. Accessing or correcting your personal information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, applicable law may permit or require us to refuse an access or correction request. Where required, we will explain the reason for doing so.

To make a request, contact us using the details below.

16. Privacy enquiries and complaints

If you have a question or concern about how Mistech Cooling handles your personal information, or believe that we have breached applicable privacy requirements, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review your enquiry or complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.

17. Third-party websites

Our website may contain links to third-party websites, social media platforms or services.

Mistech Cooling is not responsible for the privacy practices of third-party websites or services. We recommend reviewing the privacy policies of those organisations before providing personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal requirements.

The current version will be published on our website and the date of the latest update will be shown at the beginning of this Privacy Policy.

19. Contact us

For questions about this Privacy Policy, requests to access or correct your personal information, marketing opt-outs or privacy complaints, please contact:

Mistech Cooling
Kraken Concepts Pty Ltd trading as Mistech Cooling
ABN: 23 647 853 745
Location: Queensland 4802, Australia
Phone: 07 4946 4702
Email: mail@mistechcooling.com.au
Website: www.mistechcooling.com.au